French-speaking Editor

When was the last time you shopped online? The online customer journey you took is what we enhance via our content catalog and platforms. Are you a self-starter? Do you want to be a part of a team with industry-leading technology professionals? Does working with big businesses motivate you? If that’s a triple yes, then join Icecat!

About Icecat

Icecat NV is the market leader in product content solutions. Through our services and solutions, we enable brands, retailers, and marketplaces to exchange product content in a simple and fast way. Our services include a content catalog, e-commerce integrations, and Product Information Management (PIM) systems. The Icecat family also includes specialized daughter companies Iceshop, Syndy, and Cedemo. Thanks to this, we offer complete e-commerce solutions across all product categories.

About the role

We are looking for a native french-speaker to help manage our client base in the toys, video games, licensed products, and DVD departments. The ideal candidate writes and speaks French (and English) fluently and has great attention to detail.

Main responsibilities

  • Correspondence in French (and possibly in English) with clients
  • Answering customers’ questions on the use of the platform, etc.
  • Following up on client cases and maintaining client relationships
  • Tailoring your replies to the clients and keeping track of the requests and follow-ups on all subjects
  • Explaining and supporting clients in their use of the database
  • Analyzing queries on product data
  • Communicating with the team on all customer accounts
  • Monitoring dedicated customer accounts
  • Researching information, requesting follow-ups, ticket management
  • Understanding and adapting to the specific industry needs
  • Ensuring the link internally within the team and between the various team members and departments
  • Adding product information in the Toys database
  • Looking up information, following up on the requests, handling support tickets
  • Answering client questions, ensuring technical support, accompanying clients within existing processes, solving operational problems (support level 1); relay with the technical-operational team for technical problems (support level 2) all the while upholding the quality standard of the relationship and the product information in the database
  • Working actively with the team to follow up on problems and raise issues with the in-house departments
  • Working within the existing team while being autonomous in own work
  • Following protocols and step-by-steps put in place

Your profile

  • Organized, can work with deadlines
  • Proactive
  • Excellent writing skills (please apply with a cover letter in French)

What we offer

  • A challenging role with a lot of responsibility and flexibility
  • Working in an informal setting with a multi-national team
  • Collaboration with appealing partners
  • Hybrid work arrangement (office/work from home)
  • Competitive salary
  • Holidays: 24 (possibly up to 26)
  • Company laptop
  • Employment type: Full-time (40 hours)

Apply for this position

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