Hi, we are Icecat
A growing team of passionate people on a mission to create the ultimate platform for product content syndication.
Icecat is a global leader providing product content and data solutions for e-commerce businesses. We collaborate with over 100 leading toy brands within the toys and entertainment industry, helping them optimize their online presence by offering detailed product information, rich media, and data-driven insights. Our solutions enable brands and retailers to improve product visibility, increase sales, and enhance the online shopping experience. By working closely with key players in the market, Icecat supports the growth and innovation of the toy and entertainment industry in the digital age.
👏 About the Role
We are looking for an Account Manager to join our team in the toys and entertainment sector. In this role, you will be responsible for managing accounts, providing excellent customer service, and driving new business development. You will work closely with the account management team to build and maintain customer relationships and actively contribute to the success of our clients and our organization.
🎯 Main Responsibilities
- Build and maintain strong customer relationships
- Engage new customers through phone and email, with face-to-face meetings when appropriate
- Lead contract negotiations and customer integration
- Support customers in implementing Icecat solutions
- Contribute to sales and marketing strategy discussions
- Attend trade shows and industry events
- Report to the Toys & Entertainment lead
- Identify and pursue new business opportunities within the toys and entertainment market
- Ensure customer satisfaction by delivering excellent support and communication
🎓 Your Profile
- Master’s Degree in International Business, Economics, BA, or similar studies
- Strong affinity with e-commerce platforms and services
- Self-starter with a proactive approach
- Structured way of working, basing decisions on solid analysis
- Negotiation and organizational skills
- Self-confidence, friendly and customer-driven
- Strong communication skills and dynamic personality
- 3+ years experience in account management and sales
- Work experience in the SaaS business is a plus
- Flexible working with different time zones
- Experience in the IT and/or toys industry is a big plus
- Fluent English; Fluent Dutch; other languages are a plus
- Knowledge of CRM tools or is willing to learn
- Proven track record
- Hands-on and target-oriented
🎉 Benefits, Perks & Culture
- Cozy office in Amsterdam and/or Nieuwegein
- A dynamic and international work environment with hybrid work options
- Ongoing learning and development opportunities
- Career growth potential within a fast-growing company
- A supportive team that values initiative and collaboration
- Exposure to leading brands in the toys and entertainment industry
- Company laptop
- Competitive salary and benefits package
- Team-building events abroad
- Tasty snacks and fruits at the office
- Friday drinks and team outings
If this sounds exciting, we’d love to hear from you! Not sure you’re a perfect fit? Reach out anyway. We’re looking for awesome individuals, not folks who perfectly match a job posting 🤩.